The delivery of products purchased from Poptoys is carried out by a trackable courier service.

Shipping times vary depending on the destination and service selected and must be added to the processing times indicated below and are as follows:

Standard Shipping

Italy: 1/2 working days
Germany - France - United Kingdom - Spain - Netherlands: 5/7 working days
All other European destinations: 5/10 working days
United States: 10/15 working days
Canada: 10/20 working days
Australia and all other non-EU countries: 15/20 working days

UPS AIR:

• Germany - France - United Kingdom - Spain - Netherlands: 1/2 working days
• All other European destinations: 1/3 working days
• United States: 2/3 working days
• Canada: 2/4 working days
• Australia and all other non-EU countries: 2/6 working days

The processing time added to the delivery time depends on the type of product purchased. There are mainly 3 types of products:

• Ready to Ship - Products are marked ready to ship on the site and will be shipped the same day if the order is placed and paid for by 12:00 noon, or the next day for orders received after 12:00 noon.
• Ready to Ship in 4/5 Days - Products marked with this note take 4 or 5 working days to be handed over to the courier.
• Preorder: these items are pre-orders and the approximate delivery date is shown on the product page, the dates are provided by the manufacturers and unfortunately any delays due to production are within our control

Delivery times may be delayed in the event of public holidays; carriers do not deliver on 25/12, 26/12, 01/01 and weekends.

In the event of non-delivery, please contact the courier directly at the relevant branch, which you will find on the note you received when delivery was attempted.